Policies
Return Policy:
We want you to love your purchase, but if you’re not completely satisfied, you can return your items within 30 days of receipt. Here’s how it works:
- Eligibility: Items must be unused, in their original packaging, and in the same condition as when received.
- Non-Returnable Items: Please note that meat products cannot be returned. We encourage you to try a small bundle of beef before buying bulk.
- How to Return: To initiate a return, contact our customer service at 334-922-1328. We’ll provide you with the return instructions.
- Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or the wrong item was sent.
- Refund Processing: Refunds will be processed to the original payment method within 14 days of receiving the returned item.
We aim to deliver your items as quickly as possible. Here are our shipping details:
- Processing Time: Orders are processed within 1-3 business days. Non-perishables will be shipped in 5-7 business days. Perishables will be shipped within 7-14 business days.
- Shipping Methods: We offer ground shipping, unless you are in an area where expedited shipping is required to ensure perishables arrive in proper condition.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and overall weight of purchase to account for dry ice/shipping and handling.
- Delivery Times: Estimated delivery times are typically within 3-5 days of shipment. Please note that these are estimates and may vary based on factors such as carrier delays.
At Diamond D Ranch, we are passionate about providing you with quality products from all natural beef to all natural skin care. Our goal is to provide you with products and insight into living a simple, natural life.
Contact Us:
If you have any questions, feel free to reach out at steward@diamond-d-ranch.net or call us at 334-922-1328.